Remote Desktop Support
We are happy to annonce that we offer 1 hour free remote desktop support to help you get started or if you need help with a specific lesson. You will feel like you have an instructor in your own home or workplace. To arrange a session please contact our live help on the bottom-right or send an email or phone us to make an appointment.
We use an application called areoadmin which allows us to connect remotely to your windows pc. When you open the application you will be presented with an unique client-id on the left side of the screen, that we will need to request a connection to your computer. Once you have accepted our connection, it will allow us access your pc and you will see everything we do on your screen and we can show you how to get started or explain a function or feature that you do not understand.
To be as efficient as possible and communicate better we suggest that you also download and install skype. Skype is an application that provides video chat and voice call services and it will allow us to communicate at no extra cost. You will need headphones and a microphone for this.
Should it happen that you need more than 1 hour support, then you can purchase extra at R55 for 30 minutes or part thereof.
Do not accept help from unknown callers and take note that Microsoft, or your ISP will never call and charge you.